Question 1

How does it work?

Accepted Answer

Urban Jars London operates on a weekly schedule. Ordering is open until Monday at 11:59 pm for Friday’s delivery. Our jars are prepared in a certified kitchen every Thursday and delivered right to your doorstep each Friday. Pick up is also available. Prior weeks’ jars are collected, sanitized, and reused to reduce our environmental footprint.

Question 2

How can I pay?

Accepted Answer

We accept E-transfer (info@urbanjarslondon.ca) and credit card as payment methods. Payment option can be chosen at time of checkout.

Question 3

Are you a subscription service?

Accepted Answer

We are not a subscription service at this time.

Question 4

Is there a minimum order?

Accepted Answer

There is no minimum order amount. There is free delivery on orders above $49. Orders under $49 will be subject to a delivery fee of $6 which includes taxes.

Question 5

What do I do with the jars?

Accepted Answer

We pride ourselves on our low waste business model and recycle the jars our meals are delivered in. Please ensure your previous weeks’ jars are clean and ready for pick-up upon your next jar delivery. If you are finished ordering, please drop-off jars and Urban Jars bag at one of our drop off locations (SW London, Dorchester, Belmont) in exchange for your deposit. Please contact us for address.

Question 6

What is the Variety Pack?

Accepted Answer

Our Variety Pack consists of 2 breakfast jars, 3 lunch jars, 1 skillet jar and 1 order of 6 protein bites.

Question 7

Can I add or remove meals once I place my order?

Accepted Answer

Please email us at info@urbanjarslondon.ca and we will always try our very best to accommodate!

Question 8

When is the cut off time to place an order for the upcoming Friday delivery?

Accepted Answer

All orders are due by Monday at 11:59 pm. If you have missed the cut off, but still would like to order, we are generally able to accomodate late orders placed on Tuesday's. We understand things happen and will try our best to fit you in! Place your late (Tuesday) order online and we will contact you if there are any issues.

Question 9

Do you offer the same meals each week?

Accepted Answer

We will always offer staple items but our menu does change seasonally.

Question 10

Help! My order is incomplete or incorrect.

Accepted Answer

Oh no! If your order is incomplete or incorrect, please email us at info@urbanjarslondon.ca right away, and we'll sort it out for you!

Frequently Asked Questions